Company Name: National MS Society
Location: United States (Remote)
Type: Full Time
Job Description:
The Director of Community Events Experience leads the strategy and execution of participant, donor, and volunteer experiences for community-based peer-to-peer fundraising events. This role ensures that event-day experiences are mission-centered, emotionally impactful, and aligned with brand standards, equity principles, and campaign goals. The Director collaborates closely with the P2P VPs, fundraising teams, and event production to deliver high-quality, consistent, and scalable experiences across all community events.
Main Responsibilities
- Collaborate with 3 additional experience directors for Endurance Events and Signature Events to ensure all donor and internal staff experiences are aligned.
- Serve as the knowledge expert for Community Events event-day experience strategy and design
- Partner with P2P VPs and VP of Event Experience and Operations and fundraising teams to shape participant, donor, and volunteer experiences for community events
- Develop scalable experience templates, toolkits, and playbooks that support local implementation and brand consistency
- Integrate IDEA (Inclusion, Diversity, Equity, and Access) principles and mission storytelling throughout the event experience
- Partners with MarComms to deliver strong operational and marketing plans each year; remains point person for all Community events throughout the campaign.
- Collaborates with internal Corporate Engagement team to attract new corporate partners.
- Ensure experience strategies align with campaign goals, audience needs, and organizational brand standards
- Support standardized operations for check-in, onsite donations, and use of digital tools to enhance participant experience
- Provide direct consultation and support for community event campaigns during planning and onsite execution
- Analyze participant feedback and event-day insights to inform continuous improvement of the event experience
- Collaborate with the VP of Experience & Operations and Event Production leads to align experience design with logistics and production efforts.
What We’re Looking For
- 7+ years of experience in event experience design, peer-to-peer fundraising, or community events event production
- Proven ability to develop and scale participant and donor experiences that align with brand, mission, and campaign goals
- Experience leading large-scale, multi-market community events (e.g., walks, hikes, climbs, and other community-based events)
- Strong understanding of inclusion, diversity, equity, and accessibility (IDEA) principles and how to apply them to public-facing experiences
- Excellent project management and cross-functional collaboration skills
- Ability to interpret participant feedback and event data to drive improvements
- Experience creating toolkits, playbooks, and training resources for local teams
- Familiarity with check-in and donation platforms, event-day technology, and onsite operations
- Exceptional communication skills, with the ability to influence and guide both national and field teams
- Bachelor’s degree in marketing, nonprofit management, event production, or related field (or equivalent experience)
Location Requirements
- Remote – Flexible Location
- Work is primarily performed remotely, however, when possible and necessary, teams meet in person to conduct the business of the organization and build team relationships.
Compensation
The estimated hiring compensation range for this role is $70,000-$79,000
