Company Name: Net2Source (N2S)
Location: Santa Clara, CA
Type: Full Time
Job Description:
We are seeking a highly organized, customer-focused, and polished Executive Briefing Center (EBC) Manager (Contractor) to lead the planning and execution of high-impact executive briefings at our Santa Clara headquarters.
This role is responsible for end-to-end program management of executive customer engagements, including agenda strategy, executive alignment, stakeholder coordination, logistics execution, and on-site facilitation. The ideal candidate thrives in a fast-paced, high-visibility environment, demonstrates exceptional communication and presentation skills, and brings strong project management discipline to complex, cross-functional initiatives.
This is a highly visible role that directly supports executive engagement and strategic account growth.
Key Responsibilities
- Own the full lifecycle of customer briefings—from intake and qualification through post-event follow-up and reporting.
- Evaluate briefing requests based on sales impact, revenue potential, executive audience level, strategic importance, and stage in the sales cycle.
- Partner closely with sales and account teams to define objectives and design tailored, outcome-driven agendas aligned to customer priorities.
- Source, align, and confirm executive speakers and subject matter experts across cross-functional teams.
- Lead and facilitate preparation calls to ensure alignment on messaging, objectives, and customer context.
- Confidently present, host, and facilitate Executive Briefings as needed—guiding executive-level discussions, managing agenda flow, maintaining time discipline, and ensuring a polished, high-impact customer experience.
- Serve as the on-site lead during briefings, proactively managing logistics and adapting in real time to deliver a seamless experience.
- Manage all logistics including catering, transportation, A/V coordination, interpretation services, and vendor management.
- Maintain accurate and up-to-date records within the briefing management system (e.g., BriefingSource) and CRM tools.
- Conduct post-briefing follow-up, gather feedback, and track engagement outcomes and opportunity progression.
- Serve as a strategic consultant to account teams on how to leverage the EBC program to advance pipeline and strengthen executive relationships.
- Support broader executive programs and marketing initiatives, including occasional travel for EBC on the Road and flagship events.
- Collaborate cross-functionally with Sales, Marketing, Product, Customer Success, and Executive Leadership to ensure alignment and execution excellence.
Qualifications
- 2+ years of experience in customer experience, executive events, sales support, marketing, or related customer-facing roles.
- Strong project management skills with demonstrated ability to manage multiple complex engagements simultaneously with competing deadlines.
- Exceptional verbal, written, and presentation communication skills; confident interacting with executive-level stakeholders.
- Proven ability to facilitate meetings and guide discussions with senior leaders and customers.
- Experience facilitating Executive Briefings or high-level customer engagements is strongly preferred.
- Highly organized, detail-oriented, and proactive in identifying risks and solving problems.
- Demonstrated ability to build trusted relationships across functions and levels, including executives and senior leaders.
- Professional presence, executive maturity, and strong judgment in high-visibility environments.
- Comfortable working in a fast-paced, deadline-driven setting.
- Familiarity with briefing management systems (e.g., BriefingSource), CRM tools (e.g., SFDC), and collaboration platforms (Slack, Google Workspace).
- Willingness to travel occasionally for events and EBC on-the-road engagements.
- Experience in the technology industry is a plus.
Preferred Attributes
- Strategic thinker with a customer-first mindset.
- Confident facilitator who can manage executive presence and guide high-stakes discussions.
- Strong sense of ownership and accountability.
- Diplomatic, poised, and calm under pressure.
- Passion for operational excellence, teamwork, and continuous improvement.
