Company Name: Swooped
Location: United States (Remote)
Type: Full Time
Salary: $118.3K – $169K
Job Description:
As a Manager, Event Operations, this role owns the operational execution of that portfolio. Working closely with the Director of Events, this individual will coordinate planning timelines, manage vendors and logistics, own budgets and the event tech stack, and build the repeatable playbooks that keep programs running smoothly and consistently across the year.
This role is ideal for someone who enjoys building systems, bringing structure to fast-moving projects, and delivering high-quality experiences at scale. This position reports to the Director of Events within Marketing and partners daily with Product Marketing, Developer Relations, Field Marketing, and Sales.
What Success Looks Like
Success in this role is operational. Events are delivered smoothly and consistently across the portfolio, teams have clear planning processes and execution frameworks to work from, and operational risks are identified early and resolved quickly. Above all, programs are able to grow and scale without increasing complexity, because the systems, playbooks, and budgets built absorb that growth.
Responsibilities
- Own operational execution across the event portfolio – major conferences, developer roadshows, digital events, and community activations – managing timelines, project plans, and execution milestones across multiple concurrent events, and keeping them on schedule, on budget, and aligned to internal goals.
- Maintain a master event calendar that coordinates timing, resourcing, and dependencies across programs.
- Manage event registration, attendee experience, and lead capture and badging across the portfolio.
- Build scalable event operations: repeatable planning templates, run-of-show frameworks, and operational playbooks, continuously simplifying and improving execution over time.
- Own the event technology stack (registration, mobile apps, lead retrieval) and ensure data flows cleanly into marketing and sales systems.
- Manage vendors and logistics: agencies, venues, production vendors, and internal teams, including contract execution, budget tracking, shipping, production schedules, and onsite readiness.
- Own end-to-end event budgets, including purchase orders, invoicing, and post-event reconciliation.
- Partner cross-functionally with Marketing, Product Marketing, Developer Relations, Field Marketing, and Sales, translating program goals into clear operational plans.
- Operationalize developer-focused programs – roadshows, community activations, and flagship conference experiences – and build frameworks that let them expand to additional markets over time.
- Track event KPIs and pipeline/ROI, run post-event debriefs, and lead reconciliation and timely handoff to sales.
- Provide operational and logistics support to Field Marketing across regional events, roadshows, and third-party/sponsored events, including sponsorship deliverables, booth and presence logistics, and lead retrieval.
Qualifications
- 5+ years in event management, event operations, or experiential program management.
- Strong project management skills, with a track record coordinating complex programs across multiple stakeholders and concurrent events without losing attention to detail.
- Hands-on vendor, agency, and production-partner management, including contracts, budgets, and performance.
- Comfortable using AI to scale repeatable processes without sacrificing quality.
- Familiarity with event and marketing tech (registration platforms, lead retrieval, mobile apps) and how event data flows into Salesforce and Marketo and lead management workflows.
- Experience building operational frameworks or playbooks that let event programs scale.
- Developer, technical, or enterprise event experience preferred; background in SaaS, developer platforms, cloud, or technology companies is an advantage.
- Comfort working in fast-moving environments where priorities can evolve.
What to Expect
First 30 Days
- Immerse in the organization’s event portfolio, the master calendar, the event tech stack, and current vendor and agency relationships.
- Audit live programs and operational processes; identify where timelines, budgets, and handoffs carry the most risk.
- Build working relationships with the Director of Events, Field Marketing, Product Marketing, Developer Relations, and Sales.
- Take ownership of operational execution for the next event on the calendar.
First 90 Days
- Stand up or refine repeatable planning templates, run-of-show frameworks, and operational playbooks across the portfolio.
- Establish a master event calendar that coordinates timing, resourcing, and dependencies.
- Deliver a flagship event or roadshow end to end, on schedule and on budget, with clean lead capture and sales handoff.
- Establish a post-event debrief and KPI/ROI reporting cadence that informs future planning and investment.
One-Year Outlook
- Run an event operations function that scales with the portfolio without adding risk or complexity.
- Own end-to-end budgets and vendor relationships with reliable reconciliation and reporting.
- Expand developer-focused programs to additional markets on repeatable frameworks.
- Be the operational backbone the events and field marketing teams rely on for consistent, high-quality execution.
