Company Name: Reed & Mackay
Location: United States (Remote)
Type: Full Time
Salary: NA
Job Description:
The Event Travel Manager will deliver a high level of service to key clients while supporting the Event Travel team as a whole. The role involves building strong relationships across all areas of Reed & Mackay, leveraging best-in-class market knowledge to support clients’ event objectives. Additionally, the role is responsible for driving revenue across Event Travel services while consistently delivering a strong return on investment for clients.
What You’ll Do
- Assist our travellers with best-in-class personalized travel support, by helping them resolve issues before, during, and after travel. This may require helping with basic cancellations, changes, and updates to hotel, flight, car, and/or rail bookings.
- Provide accurate and detailed fare information for hotel, flight, car, and rail bookings, as needed.
- Work closely with client contacts to understand and meet program objectives/outcomes.
- Identifies clients’ measures of critical success factors for project
- Maintains thorough project documentation to ensure contract and documentation policy compliance (i.e., service agreements, SLAs, etc.)
- Troubleshoot issues by regularly referring to our agent tools for guidelines on how to best assist the traveller.
- Responsible for coordination of program planning from post-sale stage to final billing
- Participate in regular team meetings to ensure you are up to date on new product launches, industry updates and exciting team initiatives and programs
- Constantly improve your travel industry and platform knowledge so we continue to set the standard for best-in-class travel managers
What We’re Looking For
- One to three years of Group Travel planning experience preferred
- Professional oral and written communication skills required
- Navan TravelXen knowledge is preferred with strong understanding of travel bookings
- Proficient MS Excel, Word, PowerPoint and Google Suites skills along with the technical aptitude to learn new technology
Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.
