Company Name: Deloitte
Location: Washington, United States (Remote)
Type: Full Time
Salary: $25-$30 per hour
Job Description:
The DTickets Ticket Administration Contractor provides operational, administrative, and project support for DTickets portfolio management. This role is responsible for inbox management, Ticket Manager operations, reconciliation support, communications, and cross-functional coordination to ensure timely and accurate ticketing services for clients and internal stakeholders. This is a virtual work environment with occasional local office visits if needed.
Key Responsibilities – Ticketing Operations & Inbox Management
- Manage the DTickets shared inbox by categorizing inquiries, responding to general questions, and troubleshooting Ticket Manager-related issues.
- Escalate critical or time-sensitive communications to Ticket Admins, Supervisors, or Managers as appropriate.
- Ensure timely responses for urgent requests, particularly those within 48 hours of an event date.
- Maintain mailbox ownership and ensure functionality and continuity of service.
Ticket Manager Administration
- Monitor Ticket Manager for new orders and take action in accordance with approval protocols, including initiating payment communications for personal purchases.
- Support Ticket Admins and clients by resolving system issues using proxy or administrative access.
- Input, manage, and maintain ticket inventory for assigned markets and portfolios aligned with seasonal event volume.
- Coordinate ticket distribution and related components such as parking and catering when required.
Reconciliation & Financial Support
- Support reconciliation processes for season tickets, VIP purchases, and personal purchases, including missing credit card charge reporting.
- Monitor priority financial communications such as PayIt delays or charge discrepancies for assigned portfolios.
- Communicate submission-period updates to US and USI Finance teams and escalate issues as needed.
- Prepare reconciliation documentation including Excel reports with multiple WBS code breakdowns.
- Manage workload priorities based on reporting deadlines.
Communications, Documentation & Projects
- Support projects using Microsoft Excel, Word, PowerPoint, and Teams.
- Create and review outgoing communications to ensure formatting and quality standards are met.
- Maintain Teams portfolio folders and ensure documentation is current and accessible.
- Guide requesters on proper completion of post-event survey communications.
Coverage & Operational Continuity
- Provide portfolio coverage during PTO or leave of absence.
- Send weekly communications and reconciliation notices.
- Coordinate personal payment communications and late ticket purchases.
- Manage Ticket Manager inventory updates and marketplace postings.
Feedback, Issue Resolution & Leadership Support
- Collect and summarize user feedback and troubleshoot application issues.
- Support project planning, execution, and risk mitigation.
- Provide regular project status updates to stakeholders.
- Perform ad hoc duties as business needs require.
Qualifications
- Proficiency in Microsoft Office applications.
- Availability to work nights and weekends based on event schedules.
- Bachelor’s degree with a minimum of five years of experience in an operations or customer service environment.
- Hospitality-related experience strongly preferred.
- Strong written and verbal communication skills, adaptability, active listening, and critical thinking abilities.
