Company Name: ServiceNow
Location: United States (Remote)
Type: Full Time
Job Description:
ServiceNow’s Knowledge conference is one of the company’s highest-visibility customer events. The Executive Experience team activates a Meeting Center at Knowledge—a curated, white-glove environment where ServiceNow executives engage strategic accounts through high-impact, one-on-one and small-group meetings.
The Meeting Center Coordinator owns the operational backbone of that experience: managing the full lifecycle of meeting requests from submission through confirmation, ensuring every meeting that takes place on the floor is set up for success before the event begins.
This role requires strong organizational discipline, clear and professional communication, and the ability to manage multiple moving pieces across global time zones without dropping the ball.
What You’ll Do
Meeting Request Management
- Review and approve inbound meeting requests submitted via Jifflenow, applying established criteria to ensure meetings meet program standards before confirmation.
- Monitor the request queue across global regions, maintaining timely approvals as requests arrive from AMER, EMEA, and APAC time zones.
- Validate that each request includes the appropriate internal and external stakeholders, sufficient business context, and clear meeting objectives prior to approval.
Coordination & Confirmation
- Coordinate directly with account teams, subject matter experts, executives, and their executive assistants to confirm availability and secure meeting acceptance.
- Manage follow-up within pre-defined SLAs for invites that remain unaccepted or are declined, proactively working to reschedule and secure an alternate time.
- Communicate professionally and efficiently across internal stakeholders at varying seniority levels, including C-suite executive assistants.
Operational Accuracy
- Maintain accurate, up-to-date meeting status and approval records in Jifflenow throughout the pre-event period.
- Flag gaps, conflicts, or at-risk meetings to the program lead ahead of the event to prevent on-site execution issues.
- Support smooth handoff to on-site execution team by ensuring all confirmed meetings are fully documented and properly staffed.
What We’re Looking For
- ~2 years of experience in event operations, executive program coordination, corporate meeting management, or a comparable field.
- Hands-on experience with scheduling tools and event management platforms; familiarity with Jifflenow or similar request-management systems a plus.
- Demonstrated ability to manage high volumes of concurrent tasks with precision and follow-through.
- Strong written communication skills—comfortable corresponding with executive assistants and senior stakeholders with professionalism and clarity.
- Comfortable operating across global time zones and self-managing workload without day-to-day oversight.
- Proactive problem-solver who flags issues early and brings solutions, not just status updates.
